Tech Support and Repair Info
If your computer is no longer under warranty, or you need support with a computer that you did not purchase from us, we can help you! We offer assistance to diagnose, repair, and prevent recurring problems !
One-on-one support requires both the client and volunteer to work together. Please check our price list for specific services. We charge $10/hour to work with you on your computer.
"(LI)" are discounted prices for Low-Income families and individuals.
The higher prices are for non-low-income families and individuals.
If you have purchased a computer from us, you'll automatically get 12-months free hardware and warranty repair or replacement, 6 months of complementary technical support and repair. Give us a call if your computer is giving you trouble, we want to help. 831-393-9260
This guide is to help you understand the software we recommend to everyone. They dramatically improve our lives in subtle ways. We strive to find you the best free software available. Click on the topics below to learn more.
Antivirus and Anti-Malware
A computer virus is a malicious application that self-replicates and then sends itself to other computers. It can be through email, on a webpage, or from a USB device. We recommend three antivirus applications that will easily take care of you. All three applications do require an email address to register, but are completely free to use, after registration. Bitdefender gets our top mark for being easy to use, minimalistic, and does not nag you to upgrade to a paid version.
Malware is software that infects your computer and can cause several problems, such as slowdowns, browser pop-ups, ads, etc. Some malware even tries to trick you into thinking there is something wrong with your pc and asking you to pay for it to be "fixed", when the only thing wrong is the malware itself. Most common malware is the browser hijacks that change your homepage from Google or Yahoo to conduit or ask, while displaying ads on every page. We recommend running our virus cleanup guide once a month to nail the malware.
Virus Removal Guide
Computers can get viruses just like humans. You might suspect that your computer may have become infected with a virus if it suddenly starts:
* Running slow
* Desktop icons disappear
* You're directed to websites that are unfamiliar or if friends receive emails from you that you have not sent.
Most of the time, viruses are not hard to remove. Follow our tech tips below and become a virus removal pro!
How to remove a virus like a pro:
1. After your computer has finished starting up, go to the internet and download the following free virus removal programs at www.ninite.com. Place a checkmark next to: Malwarebytes and SUPER. Press the BIG green ‘Get Installer’ button at the bottom of the webpage. Press ‘Run’ to install. (Make sure you uncheck any boxes that ask you to use the software as a free TRIAL version. This software is intended to be free and you never have to pay for it).
3. Once the programs have been installed, open them both and perform a “Complete Scan.” This may take up to 1 - 2 hours depending how full your hard disk is. Once the scans are complete, review & remove any viruses they might find.
Now restart your computer .... you’re almost done.
Once Windows has restarted, go to https://www.hitmanpro.com/en-us/hmp.aspx and click “Free 30 day trial - download now”.
Install the program. Click “run” and Hitman Pro will open. Click “next” and when asked if you’d like to store a file of Hitman Pro, select the “one time use” choice. You will need to give your email address to activate the program.
When the scanning is complete, remove viruses and restart your computer. Then, remove Hitman Pro because in 30 days, it will expire and ask you to buy it. Voilà!
Almost everyone is aware of Microsoft Office, and also possibly aware that Microsoft Office costs about $140. What not everyone is aware of is that there are three great alternatives to Office: OpenOffice and Libre Office for desktop applications, and Google Drive for cloud based applications.
OpenOffice and Libre Office are both applications that you would download and run just like Microsoft Office, and are open source, meaning groups of people help to improve the product. Google Drive is an online application, free to use with any Gmail account, that allows you to word process, create slideshows, and spreadsheets. Google Drive also saves to the cloud, so you can sign in anywhere and have instant access to your documents.
Browse the Web Safely
Have you ever been browsing the web, looking for something? Whether you're searching for recipes, coupons, or even software, though many websites may look legitimate, they really aren't. It might ask you to install software in order for you to get that screensaver that looks cool, but it actually installs malware that changes your browser from google to something else, or even produces ads and pop ups.
That's why we created a list of helpful extensions you can ad to your web browser, like Chrome or Firefox, to steer clear of horrible websites.
Family Shield OpenDNS - This free service will block all adult websites from your computer, or any device connected to your wireless router (Tablet, Laptops, Phones). It is the same service that most libraries and school use to provide an internet filter of protection.
AdBlock - Get's rid of those pesky advertisements that try to get you to look at their product or try to get you to click on their box. Don't believe them when they say you're their 1 millionth visitor.
Web of Trust - Highly recommended add-on that lets you know if a website is malicious, by attempting to get you to download something, or possibly unethical by trying to scam you.